Roadie Tuner Support

Product Intro at a Glance

Video Tutorial

  • Is my phone compatible? +
  • Roadie is compatible with the following devices:
    Apple:
    – iPhone 4s and newer
    – iPad Mini & iPad 3rd gen. & newer
    – iPod touch 5th gen & newer
    Android:
    Devices equipped with Bluetooth 4.0 and running Android 4.3 and newer. If you are not sure whether your Android device meets the criteria feel free to contact us here.
  • Roadie is not switching on +
  • Roadie is not switching on

    1- Make sure that Roadie’s battery is charged. Plug Roadie to the charger and make sure the charging LED (next to the micro USB plug) is turning red.

    2- If 1 doesn’t solve it, then a hard reset might be required. Insert a pin into the reset hole as shown here:
  • Roadie is not switching off +
  • Roadie is not switching off

    When this happens Roadie will require a hard reset. In order to reset Roadie you need to insert a pin into the reset hole as shown here:e:
  • Roadie is not connecting to my app via bluetooth+
  • First step is to make sure that bluetooth is turned on on your phone:

    Go to Settings -> Bluetooth -> On To connect Roadie to your app, you do not need to pair it in the settings instead all you have to do is:

    1- Switch Roadie on

    2- Launch the app and go to your instrument page and Roadie will automatically connect. When connected the LED light on top of Roadie will show a solid blue color. It blinks in blue when not connected. If you are not able to make this work, please make sure that you have a compatible device.
  • The motor does not rotate when the charger is plugged+
  • In order to preserve its battery life, Roadie’s motor cannot be operated when it is being charged.
  • I pluck a string and Roadie does not rotate my peg+
  • This could be due to many reasons:

    – Make sure that Roadie is connected to the app via bluetooth. (check question Roadie is not connecting to my app via bluetooth below)

    – Make sure that the app is detecting the audio signal properly. (check question The Roadie Tuner app is not able to hear my instrument below)
  • The Roadie Tuner app is not able to hear my instrument+
  • When you are in the Instrument screen and you press tune/calib on any string (and Roadie is connected), when you pluck the string the circles on top of the screen should light up indicating that audio is being detected and Roadie should start rotating. If this is not the case then please go to the control panel and move the 1st slider to the left (towards quiet) as indicated in the following screenshot. This should make the microphone more sensitive to sound.
  • The Roadie Tuner app is detecting random noise from the surrounding+
  • This will happen if you are in a noisy environment, in this case you will have to decrease the sensitivity of the microphone: Go to the control panel (in the instrument screen) and move the 1st slider to the right, towards “Noisy”.
  • Roadie’s motor is not able to rotate my peg+
  • Roadie only supports instruments equipped with guitar machine heads. If you feel that Roadie is stalling or having trouble rotating your pegs, please make sure that your pegs are clean and not rusty. Try rotating the pegs with your fingers and if you feel high resistance then its highly recommended you replace them before using your Roadie.
    NB. Roadie does not support Bass Guitar, or any instrument equipped with wooden friction based pegs (non geared). Roadie supports pegs used for electric, acoustic, classic guitars, Ukulele, Banjo and Mandolin.
  • The app showed me the following alert “Please make sure Roadie is connected to the peg of the string you are plucking” what does it mean?+
  • This means that Roadie was not capable of tuning your string to the required accuracy, this can be due to many reasons:

    1- Your string might require calibration:
    In order to turn calibration mode “on” you need to open your instrument’s page on the app, and open the side menu and you will see the calibrate switch on/off in there.
    Once you switch calibration mode “on” you can calibrate a string as specified in this online tutorial.

    2- You have really old strings installed and the string’s frequency varies a lot when you pluck. In this case it would be useful if you move the 2nd slider in the control panel to “Fast”
    3- There is high friction at the nut of the your instrument causing the string to jump in frequency and make a cracking sound when tuning. There are many lubricants out there that you could apply to the nut and string in order to reduce the friction. Our simple and efficient solution is to rub lead from a pencil into the grove on the nut where the string goes. This will create a layer of residues that will allow the string to slide smoothly on the nut.
  • While calibrating the app showed me the following alert “Something went wrong while calibrating” what does it mean?+
  • This means that Roadie was not able to perform calibration reliably, the reasons can be:

    1- You rotated Roadie while calibrating
    2- You plucked the wrong string at one point during the calibration
    3- There is too much noise around you (in which case check the answer to The Roadie Tuner app is detecting random noise from the surrounding” )